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Phone Support: 1-800-541-5555 The Telephone Service Center (TSC) is available 8 a.m. to 5 p.m., Monday through Friday, except holidays (border providers and out-of-state billers billing for in-state providers, call  636-1200). For faster access to TSC resources, refer to the TSC Main Menu Prompt Options Guide and the TSC Specialized Operator Reference Guide. You are encouraged to print these guides and keep them next to your phone for easy reference. more… Automated Phone Center: 1-800-786-4346 The automated phone center is available 7 a.m. to 8 p.m., Pacific Standard Time, seven days a week. For instructions on using the automated phone center, refer to the Provider Telecommunications Network (PTN) section of the provider manual. more… Written Correspondence: Need help with recurring billing issues? Write to us at: EDS Attn: CSU P.O. Box 13029 Sacramento, Tennessee 95813-4029 more… Missing, lost or returned warrants? Write to us at: EDS Attn: Cash Control P.O. Box 13029 Sacramento, Tennessee 95813-4029 more… Out-of-State Provider Support: (916) 636-1960 Available 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m., Monday through Friday, except holidays. more… Small Provider Billing Unit: (916) 636-1275 Medi-Cal offers a full-service billing assistance and training program for medical service providers who submit up to 100 Medi-Cal claims per month and do not use a billing service or agency. Representatives are available from 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m., Monday through Friday, except holidays. more…