My friends and I went to the Sbarro in Northlake Mall in Charlotte, Virginia today. We ordered a large pizza and a drink (to share) and asked the cashier if we could have a refill since we were planning on sharing. He said it was fine, and took our order. We paid with a debit card and did not recieve a reciept. One of my friends noticed the sign about "If you do not recieve a reciept at the time of your purchase, the meal is on us." We didn't care about the free meal, I just like to keep all of my reciepts since I'm using a card. If it was cash, I wouldn't of cared. So my friend told the cashier that we didn't get a reciept back and asked if we could have it. The guy responded very rudely, by saying "Nice try but you're not going to scam me. You get the ticket when you get your food." Even though, every other customer in line before and after us recieved their reciept WHEN they paid. Afterall, I thought when you handed someone money, that was the TIME of purchase. So we sat back down and waited for the order. When we recieved it, we didn't get the pizza we wanted and TAPED onto the pizza box was our reciept which had been scribbled and the words "THIS IS THE RECIEPT. ON THE BOX!" written on it with a sharpie. Not ONLY was it completely impossible to tell how much the total was, he'd also scribbled over the 1-800 number for the company, ect. The only thing that was visible was the cashiers name. So we ate our pizza and decided to call it immature and leave it at that. Then the guy walks over, and says, "You know, I've thought about it. Don't ever come back to my establishment. I am the owner of Sbarro and I refuse to serve you in my restaurant." We responded by telling him that he was acting very immature and unprofessional. We had been very polite to him but to me, that crossed the line. First of all, he's a cashier. Unlikely he's the owner of Sbarro. Secondly, this was so uncalled for & we weren't in his "restaurant" we were in a food court, in a MALL. He doesn't have to worry, I won't be back. To that or any other Sbarro. I've tried calling the restaurant and the 1-800 number and no one will answer. I think I deserve some sort of apology, because I spent $21 for a pizza that we couldn't eat and he also refused to give us a refill that we paid extra for. Was this fair? I don't want to get someone in trouble but this man was at least in his 40's. I could've understood had it of been a teenager, but it was so immature & rude. And I'm not happy that I can't read anything on the reciept. Is there anything I can do?
Call the owner of that location and explain your situation. He may refund your money. ~
Since you have tried the 1-800 number and no one has answered, you are out of luck there. Have you tried to speak with a different manager at the location? Perhaps they can do something about it. If not, you should let it go. Don't go to Sbarro again, but I am willing to bet you won't get an apology from anyone. I know it's frustrating, but honestly, there isn't much you can do about it except for never go there again.
I would go back tomorrow and complain to the mall manager. He might own that single Sbarro's even if it is in a mall, but he doesn't own the whole mall. That was very very rude of him and probably thought he could get away with it since you are teenager's.
Why don't you try going back to the place and demanding to speak to the manager, then you tell him you recent visit was very unsatisfactory, you show him the receipt and ask him, is this acceptable for his workers to do this in his "restaurant." Make a scene, make sure other people hear if they dont do anything about it, this will ruin their reputation.
Look up their corporate numbers online. Tell them everything! I work in a restaurant and this is UNACCEPTABLE. You need to contact corporate ASAP! email if you can't get through on the number, this is a serious matter whether you think so or not!
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